Events Manager

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Marcus Hotels and Resorts is a distinguished hospitality company known for providing exceptional services and memorable experiences across its portfolio of luxury hotels. With a commitment to guest satisfaction and operational excellence, Marcus Hotels and Resorts emphasize quality service, seamless event management, and operational efficiency. The organization is respected for its strong corporate values, dedication to employee development, and a customer-centric approach that drives profitability and long-term loyalty. As a leader in the hotel industry, Marcus Hotels and Resorts invest extensively in training and technology to uphold Marriott standards and foster a culture of professionalism and innovation.

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Job Requirements

High school diploma or equivalent
Experience in hotel sales or event planning preferred
Ability to effectively handle guest and employee concerns in a friendly and positive manner
Excellent communication skills including reading, writing, speaking, and understanding English
Ability to sit, stand, and move throughout to perform job functions
Knowledge of Microsoft Word and Excel
Basic math skills
Flexibility to work varying schedules
High accuracy and detail orientation
Knowledge of food, beverage, audio visual, room sets, and menu planning preferred
Strong multi-project management skills
Excellent telephone etiquette
Ability to remain calm and alert during emergencies
Ability to access and input information accurately using a computer
Professional and well-groomed appearance
Ability to respond promptly to requests and attend required meetings
Hearing and visual ability to detect emergencies

Job Qualifications

High school diploma or equivalent required
Four-year college degree preferred
Combination of education and training in hotel sales or event planning may be considered
Excellent interpersonal, listening, and communication skills
Knowledge of Microsoft Word and Excel
Proficient in Marriott systems including CI/TY preferred
Basic mathematical skills for calculations related to events
Knowledge of food, beverage, audiovisual, room setups, and menu planning preferred
Strong multi-project management skills
Ability to conduct hotel tours and meet with clients
Excellent telephone etiquette
Ability to represent the company professionally and courteously

Job Duties

Promptly answer telephone calls following Marriott and Marcus standards using clear and positive English communication
Communicate with clients to ensure event details are accurate and complete on a timely basis
Update and manage CI/TY system with event information and customer communication
Attend in-house meetings including Scrub, weekly Sales/Event team meetings
Organize, file, distribute, fax, and perform other essential functions necessary in daily department operation
Resolve problems such as price conflicts, menu description, banquet facilities, guarantees, and seating charts
Serve as liaison between Sales Manager(s) and clients in absence of Sales Manager
Book all in-house meetings and ensure banquet event orders are completed timely
Communicate special needs and changes to staff ensuring event requirements are met
Follow all Marcus Hotels and Resorts policies, Marriott Standards, and information protection procedures
Perform other related duties and special projects as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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