Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Marriott International is a leading global hospitality company known for its dedication to excellence in the guest experience and its commitment to a diverse and inclusive workplace. Among its many distinguished brands is Marriott Hotels, which strives to elevate the art of hospitality by innovating at every opportunity while maintaining the warmth and familiarity that guests around the world value. Following this tradition is JW Marriott, Marriott International's luxury portfolio, which includes more than 100 exquisite properties in gateway cities and prime resort locations globally. JW Marriott is renowned for creating a work environment where associates are treated with exceptional... Show More
Job Requirements
- high school diploma or GED
- 1-2 years experience in event management or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- at least 1 year experience in event management or related area
- strong organizational and communication skills
- ability to manage multiple tasks and coordinate various departments
- excellent customer service orientation
- leadership capability
- ability to use judgment and solve operational challenges
- availability to work full time
- willingness to engage in continuous learning and improvement
- able to work onsite at New Orleans Marriott
Job Qualifications
- high school diploma or GED with 1-2 years of event management experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with at least 1 year of relevant experience
- knowledge of event management and event design trends
- strong customer service skills
- leadership ability to conduct meetings and empower teams
- excellent communication and coordination skills
- problem-solving skills in operational challenges
- ability to work collaboratively with sales and property departments
- experience in billing and revenue forecasting
- ability to handle guest complaints effectively
- commitment to continuous service improvement
- proficiency in managing group room blocks and meeting spaces
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customers
- manage event logistics to ensure seamless event progression
- greet customers during event phases and hand off to operations team
- ensure billing accuracy and conduct bill reviews
- manage group room blocks and meeting spaces
- identify and resolve operational challenges
- integrate current event management trends
- act as liaison between salesperson and customer
- participate in site inspections
- solicit feedback for continuous improvement
- deliver exceptional customer service
- empower employees
- set positive guest relations example
- communicate event details verbally and in writing
- oversee customer experiences from turnover to post-event
- follow up with customers post-event
- handle guest problems and complaints
- use judgment to enhance customer experience
- conduct pre- and post-event meetings
- lead formal meetings for assigned groups
- facilitate various internal meetings
- support sales and marketing with revenue forecasting
- up-sell products and services
- review guest feedback with employees
- observe and provide service feedback
- assist with corrective actions
- take initiative in service improvement
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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