Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career Development
employee recognition programs
inclusive workplace culture
Job Description
New Orleans Marriott, located at the vibrant heart of downtown New Orleans at 555 Canal Street, is a premier full-service hotel that combines Southern charm with world-class hospitality. Nestled in one of the most iconic cultural and entertainment hubs in the United States, the property offers its guests an extraordinary experience characterized by exceptional service, contemporary accommodations, and access to the dynamic New Orleans lifestyle. Marriott International, the parent company, is a globally recognized leader in the hospitality industry, celebrated for its commitment to quality, inclusivity, innovation, and career growth opportunities for its associates.
This Management position within the Eve... Show More
This Management position within the Eve... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- At least 1 year experience in event management or related area
- Ability to communicate effectively
- Strong organizational skills
- Ability to work in a team environment
- Proficiency with event management tools
- Availability to work full time on site
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management
- Strong communication and interpersonal skills
- Ability to manage multiple events and tasks simultaneously
- Proficiency in event management software and systems
- Excellent organizational and problem-solving skills
- Customer service orientation with ability to handle guest complaints
- Leadership and team management experience
- Knowledge of current event management trends and practices
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers
- Ensure seamless progress of events by following procedures and collaborating with staff
- Greet customers during event phase and hand-off to Event Operations team
- Manage billing accuracy and conduct bill reviews with clients
- Oversee group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges for events
- Act as liaison between sales and customers throughout event process
- Participate in customer site inspections and sales support
- Deliver excellent customer service and empower employees to do the same
- Coordinate and communicate event details verbally and in writing
- Follow up with customers post-event and handle guest problems
- Lead pre- and post-event meetings for assigned groups
- Assist in sales process and revenue forecasting
- Up-sell products and services throughout event process
- Review employee service behaviors and provide feedback
- Develop and implement corrective action plans
- Perform other duties as assigned to meet business needs
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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