Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Marriott International is a leading global hospitality company renowned for its commitment to quality service, innovation, and guest satisfaction. Operating a vast portfolio of hotel brands worldwide, Marriott consistently delivers exceptional experiences to travelers and guests through dedication to excellence and personalized service. The Westin brand, part of Marriott International, emphasizes wellness and revitalization, encouraging guests and associates alike to embrace well-being as a fundamental part of their journey. The Westin team is devoted to helping guests regain control and feel their best while traveling, promoting a culture of health, positivity, and adventure. This vibrant work environment fosters growth, inclusion,... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related field
- Or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- At least 1 year experience in event management or related area
- Ability to manage multiple events and details simultaneously
- Strong communication skills
- Ability to work flexible hours including event days
- Familiarity with event planning software and tools
- Commitment to excellent customer service
- Ability to handle guest complaints professionally
- Strong organizational skills
- Team player with leadership potential
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1-2 years experience in event management or related professional area
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work collaboratively across departments
- Customer service-oriented mindset
- Knowledge of event management trends and best practices
- Proficiency in billing and event coordination
- Problem-solving skills
- Leadership and team facilitation capabilities
Job Duties
- Preparing all event documentation and coordinating with sales, property departments and customers
- Ensuring smooth event progression by following established procedures and collaborating with employees
- Greeting customers during events and transitioning to event operations team
- Managing billing accuracy and reviewing bills with clients
- Handling group room blocks and meeting space for assigned groups
- Identifying and solving operational challenges with staff and customers
- Integrating current event management trends and acting as liaison between field salesperson and customer
- Participating in customer site inspections and assisting sales process
- Soliciting feedback from property departments to improve event planner experience
- Delivering excellent customer service and empowering employees
- Communicating event details verbally and in writing
- Overseeing customer experience from pre-event through post-event phases
- Responding to and handling guest problems and complaints
- Leading formal pre- and post-event meetings
- Assisting in sales process and revenue forecasting
- Up-selling products and services
- Reviewing guest satisfaction and providing feedback to employees
- Implementing corrective action plans and improving service performance
Job Qualifications
Experience
Mid Level (3-7 years)