Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service. Among its distinguished portfolio of brands is Gaylord Hotels, a collection of distinctive resorts that focus on creating memorable meetings, events, and experiences that bring people together. Gaylord Hotels is known for its vibrant atmosphere, extensive event spaces, and dedication to personalized service, positioning itself as a premier destination for both business and leisure travelers.
This role as an Event Coordinator at Gaylord Hotels involves a dynamic range of responsibilities that are vital to the success of pro... Show More
This role as an Event Coordinator at Gaylord Hotels involves a dynamic range of responsibilities that are vital to the success of pro... Show More
Job Requirements
- high school diploma or GED
- minimum 1 year experience in event management or related professional area
- or 2-year degree in relevant field
- excellent communication skills
- strong organizational skills
- ability to multitask and handle multiple events simultaneously
- customer service orientation
- leadership capability
- basic knowledge of billing and event coordination
- problem-solving ability
- availability to work flexible hours
Job Qualifications
- high school diploma or GED with 1 to 2 years experience in event management or related field
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year experience
- strong communication skills
- excellent organizational and multitasking abilities
- proven customer service experience
- ability to lead meetings and coordinate teams
- knowledge of event management trends and best practices
- proficiency in billing and event logistics
- problem-solving and decision-making skills
- ability to work collaboratively with sales and property staff
- aptitude for providing feedback and coaching employees
Job Duties
- prepare all event documentation
- coordinate with sales, property departments and customers to ensure high level service
- manage event logistics by following procedures and collaborating with employees
- greet customers during event phase and hand-off to event operations
- ensure billing accuracy and conduct bill reviews
- manage group room blocks and meeting spaces
- identify and resolve operational challenges
- act as liaison between sales and customers throughout event process
- participate in customer site inspections and assist sales
- solicit feedback for improvement
- deliver exceptional customer service throughout event lifecycle
- empower employees to provide excellent service
- communicate event details to customers and operations
- oversee customer experiences from turnover to post-event
- follow up with customers post-event
- handle guest problems and complaints
- enhance customer experience using judgment and expertise
- lead pre- and post-event meetings
- facilitate various event-related meetings
- assist in sales process and revenue forecasting
- up-sell products and services
- review employee service behaviors and provide feedback
- assist in developing corrective action plans
- address operational challenges collaboratively
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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