Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Employee assistance program
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, innovation, and quality. Among its portfolio of renowned brands is Gaylord Hotels, which stands out by creating extraordinary environments and experiences specifically tailored for meetings and events. Gaylord Hotels are dedicated to delivering a unique hospitality experience where creativity, entrepreneurial spirit, and thoughtful service come together under one roof. Their team members, known as STARs, are empowered to provide big-hearted service, making every guest feel valued and welcomed. This dedication to excellence helps Marriott maintain its reputation as a preferred employer and... Show More
Job Requirements
- High school diploma or GED
- 1 - 2 years experience in event management or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- at least 1 year experience in event management or related field
- strong communication and organizational skills
- ability to handle complex event logistics
- dependable and proactive work ethic
- excellent customer service skills
- ability to lead teams and coordinate cross-departmentally
Job Qualifications
- High school diploma or GED with 1 - 2 years experience in event management or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with at least 1 year experience in event management
- Strong communication skills
- Ability to manage multiple events concurrently
- Customer service orientation
- Knowledge of event management trends
- Leadership skills
- Proficiency in event documentation and billing review
Job Duties
- Prepares all event documentation and coordinates with sales, property departments and customers for service consistency
- Handles events of average complexity ensuring seamless turnover from sales to service back to sales
- Identifies and maximizes revenue opportunities by up-selling and offering enhancements
- Manages group room blocks and meeting spaces for assigned groups
- Acts as liaison between sales and customer through pre-event, event and post-event phases
- Conducts formal pre-event and post-event meetings for assigned groups
- Responds to guest problems and complaints ensuring excellent customer service
- Reviews and ensures billing accuracy with clients
- Participates in customer site inspections and assists with the sales process
- Solicits feedback from property departments and integrates improvements into event planning
- Leads event management teams and coordinates with sales and marketing functions
- Supports human resources activities including feedback and performance review with employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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