Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
Gaylord Hotels, a distinguished portfolio within Marriott International, is renowned for its leadership in meetings and experiences, skillfully creating environments, services, and programming that foster extraordinary gatherings. Marriott International is a globally respected hospitality leader, committed to diversity and inclusion, offering equal opportunity employment and celebrating the rich blend of cultures, talents, and experiences of its associates. Gaylord Hotels brings a unique blend of creativity, entrepreneurship, and big-hearted service through its team members known as STARs, who are dedicated to delivering thoughtful guest experiences and providing exceptional service beyond the expectations of traditional hotels. Joining Gaylord means stepping into a... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years experience in event management or related field
- or 2-year degree from accredited university in related major
- at least 1 year experience in event management
- excellent communication skills
- ability to work collaboratively
- customer-focused mindset
- strong organizational skills
- problem-solving capability
- availability to work flexible hours
Job Qualifications
- High school diploma or GED
- 1 to 2 years experience in event management or related professional area
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- at least 1 year experience in event management
- strong communication and organizational skills
- ability to lead and coordinate event teams
- customer service excellence
- problem-solving abilities
- knowledge of event management trends
- teamwork and collaboration skills
Job Duties
- Prepare all event documentation
- coordinate with sales, property departments, and customers
- manage group room blocks and meeting space
- ensure billing accuracy and conduct bill reviews
- greet customers and transition event execution to operations team
- identify and resolve operational challenges
- lead pre- and post-event meetings
- participate in customer site inspections
- communicate event details verbally and in writing
- follow up with customers post-event
- respond to and handle guest complaints
- up-sell products and services
- assist in sales process and revenue forecasting
- review guest satisfaction and provide feedback
- implement corrective action plans
- solicit feedback to improve event experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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