Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Training and Development
Job Description
The Westin Cape Coral Resort at Marina Village is a distinguished resort located on Silver King Boulevard in Cape Coral, Florida. This property is part of Marriott International, one of the world's leading hospitality companies known for delivering exceptional guest experiences and fostering inclusive workplace cultures. At Westin, the emphasis is on wellness, ensuring that guests feel revitalized during their travels and that employees are empowered to bring this mission to life through their genuine passion and engagement. The resort combines stunning waterfront views with a serene, welcoming environment to provide guests a rejuvenating stay. Its commitment extends beyond guest... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related field
- Or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- At least 1 year experience in event management or related professional area
- Full-time availability
- Ability to work on-site at The Westin Cape Coral Resort
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Willingness to lead and provide feedback to team
- Ability to handle guest complaints and solve operational challenges
- Commitment to uphold company standards, policies and procedures
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with at least 1 year experience in event management
- Strong interpersonal and communication skills
- Ability to lead teams and coordinate multiple events
- Proficiency in event management best practices
- Customer service orientation and problem-solving skills
- Ability to work collaboratively with sales, operations, and marketing teams
- Basic understanding of billing and revenue forecasting processes
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Manage event logistics to ensure seamless event progression
- Greet customers during events and coordinate with the event operations team
- Review and ensure accuracy of billing prior to final billing
- Manage group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges related to events
- Act as liaison between salesperson and customer throughout event phases
- Participate in customer site inspections and support sales process
- Solicit feedback to improve event planner experience
- Deliver excellent customer service and empower employees
- Communicate event details to customers and staff verbally and in writing
- Oversee customer experience from file turnover through post-event phase
- Follow up with customers post-event and handle guest complaints
- Lead formal pre- and post-event meetings
- Assist in sales process and revenue forecasting
- Up-sell products and services during event process
- Review guest satisfaction and provide employee feedback
- Develop and implement corrective action plans
- Collaborate with property staff and customers to solve operational challenges
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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