Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Job Description
W Hollywood, located at 6250 Hollywood Blvd in vibrant Hollywood, California, is a premier luxury hotel that stands as a beacon of modernity and sophistication within the Marriott International portfolio. Known for its chic design, vibrant atmosphere, and exceptional guest experiences, W Hollywood exemplifies Marriott's commitment to innovation and high-quality hospitality. As part of the globally recognized W Hotels brand, this establishment embraces a culture of creativity, inclusivity, and excellence, inviting guests to ignite curiosity and expand their worlds through unparalleled service and unique experiences.
Marriott International is dedicated to fostering an inclusive workplace where diversity is celebrated and a... Show More
Marriott International is dedicated to fostering an inclusive workplace where diversity is celebrated and a... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- at least 1 year experience in event management
- ability to coordinate with multiple departments
- strong communication skills
- leadership capability
- attention to detail
- customer service focus
- ability to handle complex events
- willingness to perform other duties as assigned
- ability to work full time on-site at W Hollywood location
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year experience
- strong organizational and communication skills
- ability to manage multiple tasks and priorities
- knowledge of event management best practices
- ability to work collaboratively with sales and property teams
- customer service oriented
- leadership and team management skills
- problem-solving and judgment skills
- proficiency with event documentation and billing processes
- adaptable to dynamic hospitality environments
Job Duties
- Prepare all event documentation
- coordinate with sales, property departments, and customers
- manage event logistics and operations for average complexity events
- ensure seamless transition from sales to service to sales
- identify revenue opportunities through up-selling and enhancements
- greet customers during event phase and hand-off to Event Operations team
- adhere to all standards, policies, and procedures
- ensure billing accuracy and conduct bill reviews with clients
- manage group room blocks and meeting spaces
- identify and solve operational challenges
- integrate current event management and design trends
- act as liaison between sales and customers throughout event process
- participate in customer site inspections and assist with sales
- solicit feedback from property departments for improvement
- deliver and encourage excellent customer service
- set positive example for guest relations
- communicate event details verbally and in writing
- make presence known to customers
- oversee customer experience from file turnover through post-event phase
- follow up with customers post-event
- handle guest problems and complaints
- use judgment to enhance customer experience
- stay available to solve problems and suggest alternatives
- work to continually improve customer service
- emphasize guest satisfaction in meetings
- interact with guests for feedback
- ensure employee understanding of event expectations
- conduct pre- and post-event meetings
- lead meetings for assigned groups
- facilitate necessary meetings
- assist in sales process and revenue forecasting
- up-sell products and services
- forecast group room and event revenue
- review comment cards and guest satisfaction with employees
- observe employee service behaviors and provide feedback
- participate in corrective action planning
- take initiative to improve service performance
- address operational challenges
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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