Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
Job Description
Gaylord Texan Resort & Convention Center, located in Grapevine, Texas, is a premier hotel and convention center known for its exceptional meeting spaces, vibrant guest experience, and outstanding service. As part of the globally recognized Marriott International portfolio, Gaylord Texan Resort offers a dynamic environment where events of various sizes and complexities are brought to life through meticulous planning and dedicated teamwork. With a commitment to innovation and guest satisfaction, the resort combines luxurious accommodations with versatile event venues, making it a sought-after destination for conferences, weddings, corporate gatherings, and social celebrations.
The Event Manager role at Gaylord Te... Show More
The Event Manager role at Gaylord Te... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree from accredited university in relevant major
- At least 1 year experience in event management or related area
- Excellent communication skills
- Strong organizational abilities
- Ability to work full time on-site at Gaylord Texan Resort
- Ability to handle multiple priorities
- Customer service mindset
- Leadership capability
- Proficiency with standard office and event management software
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and solve problems
- Knowledge of event planning and coordination
- Experience working in hospitality or event management
- Leadership skills and ability to lead teams
- Customer service oriented
- Proficiency with event management software and tools
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers to ensure high-level service
- Manage event logistics to ensure seamless event progression
- Greet customers during events and facilitate hand-off to operations teams
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges with property staff and customers
- Act as a liaison between sales personnel and customers throughout event phases
- Participate in customer site inspections and assist with sales process
- Solicit feedback from property departments to enhance event planner experience
- Deliver excellent customer service and empower employees to do the same
- Coordinate and communicate event details verbally and in writing
- Oversee customer experiences from file turnover through post-event phase
- Follow up with customers post-event and resolve guest problems
- Lead formal pre- and post-event meetings for assigned groups
- Assist in sales process and revenue forecasting
- Up-sell products and services during event process
- Review guest satisfaction results and provide feedback
- Implement corrective action plans and improve service performance
- Perform other duties as required to meet business needs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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