Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $91,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Pacific Resort & Convention Center, located in scenic Chula Vista, California, is a premier destination known for its exceptional meeting and event spaces, luxury accommodations, and unparalleled guest services. As part of the larger Gaylord Hotels portfolio under Marriott International, the resort brings together a blend of creativity, hospitality, and service excellence. Marriott International is a world-renowned leader in the hospitality industry, dedicated to creating enriching experiences for guests and employees alike. The company's commitment to diversity, equity, and inclusion is central to its culture, ensuring a welcoming environment for every associate while offering continuous career growth opportunities. The... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related area
- or 2-year degree from accredited university in related field
- at least 1 year of event management experience
- Strong communication skills
- Ability to coordinate multiple departments
- Customer service focus
- Ability to manage billing and financial details
- Leadership and team coordination skills
- Problem-solving ability
- Availability to work full time onsite
- Eligible to work in the United States
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year of experience in event management
- Strong organizational and communication skills
- Proficiency in event management procedures
- Ability to manage multiple tasks and coordinate with diverse teams
- Problem-solving skills to address operational challenges and customer needs
- Experience in leading teams and conducting meetings
- Knowledge of billing and revenue forecasting
- Customer service orientation with ability to handle complaints professionally
- Familiarity with current trends in event design and management
Job Duties
- Prepare event documentation and coordinate with sales, property departments, and customers
- Manage event logistics and ensure seamless event progression
- Greet customers during event phases and hand-off to operations team
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting space for assigned groups
- Identify and solve operational challenges related to events
- Lead pre-event and post-event meetings for assigned groups
- Act as liaison between salesperson and customer during event process
- Participate in customer site inspections and assist sales
- Deliver exceptional customer service and handle guest complaints
- Empower employees to provide excellent service
- Communicate event details effectively to customers and property operations
- Follow up with customers post-event
- Conduct human resources activities including review of feedback and service behavior observations
- Support sales by up-selling products and forecasting revenues
- Perform other duties as assigned to meet business needs
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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