Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Career development opportunities
Job Description
Marriott International is a renowned global hospitality company committed to delivering exceptional guest experiences and fostering a diverse and inclusive work environment. Within this vibrant network, the Autograph Collection stands out as a portfolio of four and five-star independent hotels, each celebrated for its unique charm, quality, and bold character. These hotels appeal to travelers who seek personalized and memorable stays, appealing particularly to "The Individualist," a traveler who values experiences that add to their personal story beyond just a place to rest.
The Vinoy Resort & Golf Club, part of the Autograph Collection located in St. Petersburg, ... Show More
The Vinoy Resort & Golf Club, part of the Autograph Collection located in St. Petersburg, ... Show More
Job Requirements
- high school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree in relevant field
- at least 1 year experience in event management
- strong communication skills
- ability to work on-site full time
- management experience
- proactive problem-solving skills
- ability to handle complex event logistics
- customer service orientation
- leadership qualities
- ability to conduct meetings and coordinate teams
- availability to work flexible hours
- familiarity with hospitality industry standards
Job Qualifications
- high school diploma or GED with 1-2 years event management experience
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related field with at least 1 year event management experience
- excellent interpersonal and communication skills
- strong organizational and multitasking abilities
- judgment and decision-making skills in event coordination
- experience with billing and revenue forecasting
- leadership and team management capabilities
- proficiency in customer service excellence
- ability to work collaboratively with sales and property departments
Job Duties
- ensures events progress seamlessly by following established procedures
- greets customer during event phase and hands off to event operations team
- adheres to all standards, policies, and procedures
- ensures billing accuracy and conducts bill reviews with clients
- manages group room blocks and meeting space
- identifies operational challenges and develops solutions
- integrates current trends in event management and design
- acts as liaison between salesperson and customer
- participates in customer site inspections
- performs other duties as assigned
- delivers excellent customer service
- empowers employees to provide excellent customer service
- sets positive example for guest relations
- communicates event details verbally and in writing
- makes presence known to customer
- oversees customer experience from file turnover to post-event
- follows up post-event
- responds to guest problems and complaints
- uses judgment to enhance customer experience
- works to improve customer service with feedback
- emphasizes guest satisfaction in meetings
- interacts with guests to obtain feedback
- ensures hourly employees understand event expectations
- conducts formal pre- and post-event meetings
- leads meetings for assigned groups
- facilitates various meetings
- assists in sales process and revenue forecasting
- up-sells products and services
- forecasts group sleeping rooms and event revenue
- reviews comment cards and guest feedback with employees
- observes service behaviors and provides feedback
- assists in corrective action plans
- works to improve service performance
- addresses operational challenges
- performs other duties
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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