Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $74,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Manchester Hotel is a distinguished establishment located in Lexington, Kentucky, celebrated for its unique blend of Southern charm, warm hospitality, and vibrant cultural atmosphere. Inspired by the words of Kentucky poet Wendell Berry, who stated, "What I stand for is what I stand on," The Manchester Hotel embodies the rich heritage and spirited energy of its home soil. As a landmark rooted deeply in the community, this charming hotel serves as a monument to Lexington's dynamic enthusiasm and inviting ambiance, offering guests a memorable experience filled with comfort and style.
The Manchester Hotel operates within an upscale hotel environ... Show More
The Manchester Hotel operates within an upscale hotel environ... Show More
Job Requirements
- High school diploma
- Multiple years of experience in an upscale restaurant and/or hotel environment
- Excellent customer service skills
- High attention to detail
- Fluency in English both verbally and non-verbally
- Flexible availability to work mornings, afternoons, nights, weekends, and holidays
- Ability to manage multiple tasks and work collaboratively
- Strong communication skills
- Knowledge of food and beverage service
- Commitment to workplace safety and adherence to policies
Job Qualifications
- High school diploma
- Excellent customer service skills
- Strong ability to interact with clients and provide exceptional experience
- High attention to detail
- Fluency in English both verbally and non-verbally
- Flexible availability to work mornings, afternoons, nights, weekends, and holidays
- Multiple years of experience in an upscale restaurant and/or hotel environment
Job Duties
- Oversee and execute all aspects of event planning and coordination within The Manchester, Granddam, and Lost Palm
- Work closely with clients to understand their event needs
- Ensure seamless communication between the sales and banquet teams
- Manage all event details from start to finish
- Attend pre-event and day-of meetings
- Ensure exceptional guest experiences
- Address any service issues that arise throughout the event's life cycle
- Maintain a professional and welcoming environment for guests and staff
- Manage banquet event orders (BEOs) with timely and accurate billing
- Collaborate with various departments to guarantee smooth event operations
- Act as primary liaison between the sales department and banquet team
- Attend and participate in BEO meetings
- Update billing details for smooth transactions
- Cultivate and maintain an inviting, professional environment
- Proactively resolve service issues with the food and beverage team
- Maintain friendly yet unobtrusive guest interaction
- Oversee daily conditions of meeting spaces including facilities and equipment
- Recommend improvements or repairs as necessary
- Demonstrate thorough food and beverage expertise
- Communicate effectively with other departments
- Ensure workplace safety compliance
- Adhere to all departmental policies, service procedures, and operational fundamentals
- Exhibit comprehensive knowledge of all hotel departments
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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