Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $79,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The US Grant, a Luxury Collection Hotel San Diego, is an esteemed luxury hotel located at 326 Broadway, San Diego, California. As part of The Luxury Collection Hotels & Resorts, which encompass over 120 properties in more than 35 countries, the US Grant offers guests authentic, memorable experiences rooted in the rich cultural heritage and stories of its locale. With over a century of heritage that began in 1906 under the renowned Italian CIGA brand, The Luxury Collection is celebrated for its commitment to exceptional service and unique destination experiences. This prestigious hotel combines classic elegance with modern comforts, providing... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related professional area
- OR 2-year degree in related field
- At least 1 year experience in event management or related professional area
- Excellent communication skills
- Ability to work full time on site at The US Grant San Diego
- Management experience or capability
- Strong interpersonal skills
- Ability to handle guest complaints effectively
- Knowledge of billing and revenue management
- Commitment to teamwork and high service standards
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in hotel and restaurant management, hospitality, business administration or related major with at least 1 year experience
- Experience coordinating events of average complexity
- Strong organizational and communication skills
- Ability to lead and manage event teams
- Proficiency in customer service and problem resolution
- Knowledge of event trends and operational procedures
- Strong judgment and decision-making skills
- Ability to forecast revenue and manage budgets
- Experience in sales support and up-selling
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Ensure seamless progress of events by following procedures and collaborating with employees
- Greet customers during event phases and hand-off to Event Operations team
- Manage group room blocks and meeting spaces for assigned groups
- Identify operational challenges and develop solutions
- Act as liaison between sales and customers through all event phases
- Conduct pre- and post-event meetings and lead event management teams
- Assist in sales process and revenue forecasting
- Up-sell products and services throughout event process
- Review billing for accuracy and conduct client bill reviews
- Solicit feedback to identify improvements
- Deliver exceptional customer service and empower employees
- Handle guest problems and complaints
- Respond to operational challenges and improve service performance
- Participate in human resources activities related to event teams
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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