Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $91,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Sheraton Boston Hotel is a distinguished hotel located in the heart of Boston, Massachusetts, at 39 Dalton Street. As part of Marriott International's esteemed portfolio, Sheraton has a rich legacy dating back to 1937, known for being a true 'World's Gathering Place' where guests and associates come together to celebrate culture, connections, and exceptional service. The hotel serves business and leisure travelers with a commitment to delivering thoughtful service through engaging and meaningful guest experiences. Sheraton Boston Hotel is a key venue in the event management category, hosting various types of events ranging from corporate meetings to social celebrations with... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years experience in event management or related professional area
- OR 2-year degree from accredited university in related major
- At least 1 year experience in event management
- Strong interpersonal and organizational skills
- Ability to work full time on-site
- Must not be located remotely
- Willingness to work collaboratively with sales and operations teams
- Capacity to handle customer complaints and resolve issues
- Commitment to uphold hotel standards and policies
- Ability to manage multiple tasks simultaneously
Job Qualifications
- High school diploma or GED with 1 to 2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management
- Strong customer service and communication skills
- Experience managing event logistics and coordinating teams
- Ability to forecast and maximize revenue
- Knowledge of billing processes and event documentation
- Leadership abilities in managing staff and conducting meetings
- Problem-solving aptitude and adaptability
- Proficiency in integrating event trends and design
- Experience in liaising between sales, operations, and customers
Job Duties
- Prepare all event documentation
- Coordinate with Sales, property departments and customers to ensure consistent high-level service
- Manage events of average complexity and ensure seamless turnover between sales and service
- Identify revenue opportunities through upselling and event enhancements
- Greet customers during event phase and facilitate handover to Event Operations team
- Review and ensure billing accuracy with clients
- Manage group room blocks and meeting spaces
- Resolve operational challenges in collaboration with property staff and customers
- Integrate current event management and design trends
- Act as liaison between field salespersons and customers throughout event process
- Participate in customer site inspections and sales process
- Solicit feedback from property departments to improve event planner experience
- Deliver excellent customer service and empower employees
- Conduct pre- and post-event meetings and communicate group needs
- Assist in sales process, revenue forecasting and upselling
- Review guest satisfaction feedback and train employees on service behaviors
- Implement corrective action plans and continuous improvement initiatives
- Perform other duties to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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