Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $91,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
employee recognition programs
Job Description
Marriott International stands as a global leader in the hospitality industry, renowned for its dedication to providing exceptional guest experiences and outstanding service. As one of the world's largest and most respected hotel companies, Marriott operates a diverse portfolio of brands, including the luxury JW Marriott. Known for its commitment to innovation, comfort, and creating welcoming environments across the globe, Marriott fosters a culture that values diversity, inclusion, and the professional growth of its associates.
Marriott Hotels, as part of Marriott International, continuously strive to elevate the art of hospitality by blending tradition with forward-thinking service innovations. Their global pre... Show More
Marriott Hotels, as part of Marriott International, continuously strive to elevate the art of hospitality by blending tradition with forward-thinking service innovations. Their global pre... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years of experience in event management or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration
- at least 1 year of relevant experience
- strong communication skills
- ability to handle customer complaints
- proficient in event logistics management
- capacity to work collaboratively with teams
- commitment to delivering exceptional customer service
Job Qualifications
- High school diploma or GED
- 1 to 2 years of experience in event management or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience
- strong communication and interpersonal skills
- ability to manage multiple tasks and prioritize effectively
- knowledge of event management trends
- proficiency in coordinating with sales and service teams
- problem-solving skills
- customer service orientation
- leadership capabilities in managing event teams
Job Duties
- Ensures that events progress seamlessly by following established procedures
- greets customer during the event phase and hands-off to the Event Operations team
- adheres to all standards, policies, and procedures
- ensures billing accuracy and conducts bill reviews with clients
- manages group room blocks and meeting space for assigned groups
- identifies operational challenges and develops alternative solutions
- acts as liaison between field salesperson and customer
- participates in customer site inspections and assists with sales process
- delivers excellent customer service and empowers employees
- coordinates and communicates event details to customer and operations
- oversees customer experience from file turnover through post event phase
- responds to and handles guest problems and complaints
- conducts formal pre- and post-event meetings
- assists in sales process and revenue forecasting
- up-sells products and services during events
- reviews guest satisfaction results and provides employee feedback
- assists in corrective action plans
- works to improve service performance
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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