Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
The Fort Lauderdale Marriott Harbor Beach Resort & Spa is a prestigious luxury hotel located in the heart of Fort Lauderdale, Florida. This exquisite resort offers guests a magnificent beachfront experience combined with refined elegance and state-of-the-art facilities. As part of Marriott International's renowned hospitality brand, the resort is committed to delivering exceptional guest services, luxurious accommodations, and innovative event experiences. Marriott International is a global leader in the hospitality industry, known for its dedication to quality, diversity, and inclusivity, employing a workforce that values its associates and fosters an empowering workplace culture. The company actively promotes equal employment opportunities... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- At least 1 year experience in event management or related professional area required
- Ability to work full time
- Willingness to relocate
- Strong interpersonal and communication skills
- Ability to adhere to hotel policies and procedures
- Competence in managing event logistics and customer relations
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with at least 1 year experience in event management
- Experience in customer service and event planning
- Strong communication and organizational skills
- Ability to lead teams and collaborate across departments
- Knowledge of event management trends and tools
- Proficiency in billing accuracy and financial review
- Skills in problem-solving and conflict resolution
- Ability to handle multiple tasks and prioritize effectively
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers
- Ensure seamless event progression by following procedures and collaborating with employees
- Greet customers during events and transition to Event Operations team
- Adhere to all standards, policies, and procedures
- Manage group room blocks and meeting spaces
- Identify operational challenges and develop solutions
- Serve as liaison between salesperson and customer throughout event process
- Participate in customer site inspections and assist with sales process
- Deliver excellent customer service and encourage same from employees
- Coordinate and communicate event details verbally and in writing
- Oversee customer experiences from file turnover through post-event
- Follow up with customers post-event
- Respond to guest problems and complaints
- Lead pre-event and post-event meetings
- Support sales by assisting in revenue forecasting and up-selling
- Review service behaviors and assist in corrective action plans
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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