Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $91,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Chicago Marriott Downtown Magnificent Mile is a premier full-service hotel located in the heart of Chicago at 540 North Michigan Avenue. Known for its prime location and upscale amenities, the hotel caters to both business travelers and tourists seeking the perfect blend of comfort and convenience. The Marriott brand is globally recognized for exceptional hospitality, quality service, and a commitment to creating memorable guest experiences. This particular location supports a vibrant range of events, from corporate meetings and conferences to social gatherings and weddings, making it a key player in Chicago's hospitality landscape.
The role available is a full-time ... Show More
The role available is a full-time ... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of event management or related professional experience
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- at least 1 year experience in event management or related area
- Excellent communication skills
- Ability to handle operational challenges and provide solutions
- Strong customer service skills
- Leadership and team coordination abilities
- Available to work full-time
- Located on site at Chicago Marriott Downtown Magnificent Mile
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management
- Strong communication and interpersonal skills
- Ability to manage multiple events simultaneously
- Experience with operational problem-solving and event logistics
- Customer service orientation with ability to handle guest complaints
- Leadership skills including team coordination and meeting facilitation
- Proficiency in event management software is preferred
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Ensure seamless event progression by following established procedures and collaborating with team members
- Greet customers during events and hand-off to Event Operations team
- Ensure billing accuracy and review bills with clients prior to final processing
- Manage group room blocks and meeting space for assigned groups
- Identify operational challenges and develop solutions
- Act as liaison between field salesperson and customer throughout the event process
- Participate in customer site inspections and assist with sales process
- Deliver and encourage excellent customer service throughout customer experience
- Coordinate and communicate event details verbally and in writing
- Follow up with customers post-event and respond to guest problems and complaints
- Lead formal pre-event and post-event meetings for assigned groups
- Assist in sales process and revenue forecasting
- Up-sell products and services during the event process
- Review comment cards and guest satisfaction results with employees
- Provide feedback to employees and assist in corrective action plans
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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