Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
bonus eligible
Employee wellness programs
Career development opportunities
Job Description
The Westin Kansas City at Crown Center is a distinguished full-service hotel located in Kansas City, Missouri. Part of Marriott International, a leading global hospitality company, The Westin brand is renowned for its dedication to wellness and creating environments where guests can rejuvenate and perform at their best. The Westin Kansas City offers upscale accommodations, extensive meeting spaces, and exemplary service tailored to business and leisure travelers alike. Situated in a prime location, this hotel combines urban convenience with comforting amenities designed to promote rest and restoration during travel. As part of Marriott International's family, the Westin proudly upholds values... Show More
Job Requirements
- high school diploma or GED
- 1-2 years of experience in event management or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- at least 1 year experience in event management
- ability to prepare event documentation
- strong communication skills
- proficiency in coordinating with sales and property departments
- experience managing group room blocks and meeting space
- capability to handle billing and client billing reviews
- leadership skills to manage teams
- customer service expertise
- ability to resolve guest complaints
- availability to work full-time
- willingness to perform other job-related duties
Job Qualifications
- high school diploma or GED with 1-2 years experience in event management or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year experience
- strong organizational and communication skills
- ability to manage multiple tasks and priorities
- excellent customer service and interpersonal abilities
- leadership skills to conduct meetings and manage teams
- knowledge of current event management trends
- proficiency in billing and event documentation
- problem-solving skills for operational challenges
- ability to work collaboratively with sales and property departments
- experience with upselling and revenue forecasting
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customer to ensure high-level service
- manage event logistics for events of average complexity
- ensure billing accuracy and conduct bill reviews with clients
- manage group room blocks and meeting space
- identify and resolve operational challenges
- act as liaison between field salesperson and customer
- participate in customer site inspections
- deliver exceptional customer service throughout event phases
- empower employees to provide excellent service
- coordinate and communicate event details
- oversee customer experience from file turnover to post-event phase
- follow up with customers post-event
- handle guest problems and complaints
- enhance customer experience using judgment and expertise
- conduct formal pre- and post-event meetings
- assist in sales and revenue forecasting
- up-sell products and services
- forecast group sleeping rooms and event revenue
- review comment cards and guest satisfaction with employees
- observe service behaviors and provide feedback
- assist in corrective action plans
- improve service performance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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