Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $91,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Sheraton Denver Downtown Hotel, located at 1550 Court Place in Denver, Colorado, is part of the globally recognized Marriott International portfolio. Established as a hub for business and leisure travelers alike, this iconic hotel offers unmatched hospitality services in a vibrant urban setting. Known for its convenient location in the heart of Denver, Sheraton Denver Downtown serves as an ideal venue for meetings, conferences, and social events, delivering a blend of comfort, luxury, and efficiency. The hotel is cherished for fostering an inviting environment and memorable experiences for every guest who walks through its doors. As part of Marriott International,... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years experience in event management or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year experience in event management or related field
- Excellent communication skills
- Strong organizational skills
- Ability to manage multiple tasks and deadlines
- Ability to work collaboratively with sales, property departments, and customers
- Professional demeanor and customer service orientation
- Problem-solving ability
- Proficiency with event management software considered a plus
Job Qualifications
- High school diploma or GED with 1 to 2 years experience in event management or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management or related field
- Experience managing events of average complexity
- Strong knowledge of event logistics and operations
- Excellent customer service and communication skills
- Ability to lead and coordinate event management teams
- Familiarity with sales processes and revenue forecasting
- Problem-solving skills and ability to handle guest complaints professionally
- Ability to use judgment and expertise to enhance customer experience
- Experience with billing accuracy and conducting bill reviews
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Manage event logistics and ensure seamless progression by following established procedures
- Greet customers during event phases and hand-off to Event Operations team
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting spaces for average to large-sized groups
- Identify operational challenges and collaborate with staff and customers to develop solutions
- Act as liaison between field salesperson and customer throughout the event process
- Participate in customer site inspections and assist with sales process
- Deliver excellent customer service and empower employees to do the same
- Set positive examples for guest relations and coordinate event details verbally and in writing
- Oversee customer experiences from file turnover through post-event phases
- Follow up with customers post-event and handle guest problems and complaints
- Lead formal pre- and post-event meetings for assigned groups
- Facilitate various necessary meetings such as Banquet Event Order meetings and block reviews
- Assist in sales process and revenue forecasting
- Up-sell products and services
- Review comment cards and guest satisfaction results with employees
- Provide feedback to improve service behaviors
- Assist in development and implementation of corrective action plans
- Work with property staff and customers to address operational challenges
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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