Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
career advancement
Job Description
Marriott International is a globally renowned hospitality company, celebrated for its commitment to excellence and exceptional guest experiences. Among its distinguished portfolio is JW Marriott, a luxury brand that features more than 100 stunning properties in key gateway cities and unique resort destinations worldwide. JW Marriott is recognized for its core philosophy that associates come first, understanding that a happy team is paramount to delivering superior service to guests. This luxury environment fosters a sense of community, encourages personal and professional development, and emphasizes holistic well-being. With a rich heritage inspired by company founder J. Willard Marriott, JW Marriott associates... Show More
Job Requirements
- high school diploma or GED
- 1-2 years experience in event management or related field
- or 2-year degree from accredited university in related major
- at least 1 year experience in event management
- strong communication skills
- ability to multitask and manage time effectively
- customer service oriented
- problem-solving skills
- ability to work flexible hours
- proficiency in coordinating events of average complexity
- team leadership capabilities
- knowledge of hospitality industry standards
Job Qualifications
- high school diploma or GED with 1-2 years event management experience
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year experience
- strong organizational and communication skills
- ability to manage multiple event logistics
- experience in customer service and guest relations
- proficiency in revenue forecasting and upselling techniques
- leadership experience in managing teams
- ability to handle guest complaints professionally
- knowledge of event management trends and best practices
- ability to work collaboratively across departments
Job Duties
- preparing all event documentation
- coordinating with sales, property departments and customers
- ensuring seamless event services throughout all event phases
- managing billing accuracy and client bill reviews
- managing group room blocks and meeting spaces
- identifying and resolving operational challenges
- integrating event management trends
- acting as liaison between sales and customers
- participating in customer site inspections
- soliciting feedback to improve experience
- delivering excellent customer service
- empowering employees to provide excellent service
- setting positive example for guest relations
- communicating event details verbally and in writing
- overseeing customer experience until turnover back to sales
- handling guest problems and complaints
- enhancing customer experience
- conducting pre- and post-event meetings
- facilitating necessary meetings such as banquet event order and block review
- assisting in sales process and revenue forecasting
- up-selling products and services
- reviewing guest satisfaction results with employees
- providing employee feedback
- supporting development and implementation of corrective actions
- addressing operational challenges with property staff and customers
- performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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