Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
Marriott International is a leading global hospitality company known for its commitment to exceptional guest experiences and operational excellence. Among its prestigious brands, Marriott Hotels stand out as innovators that elevate the art of hospitality across the world. With a legacy built on the promise of "Wonderful Hospitality. Always.", Marriott Hotels combine thoughtful, heartfelt, and forward-thinking service to maintain a welcoming atmosphere in gateway cities and distinctive resort locations alike. JW Marriott, part of Marriott's luxury portfolio, exemplifies this ethos with more than 100 elegant properties worldwide. It is dedicated to putting its associates first, fostering a culture where employees'... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- at least 1 year experience in event management or related area
- Strong interpersonal and communication skills
- Ability to manage logistical details and coordinate with multiple stakeholders
- Demonstrated problem-solving capabilities
- Commitment to delivering exceptional customer service
- Ability to lead teams and conduct formal meetings
- Proficiency in billing review and revenue maximization
- Flexibility to work various event schedules
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management
- Strong communication and organizational skills
- Ability to manage multiple tasks and collaborations effectively
- Experience in customer service and problem resolution
- Knowledge of current trends in event management and design
- Leadership skills to guide event management teams
- Proficiency in conducting pre- and post-event meetings
- Familiarity with revenue forecasting and up-selling techniques
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers to ensure high-level service
- Handle events of average complexity ensuring seamless turnover from sales to service and back
- Maximize revenue opportunities through up-selling and event enhancements
- Ensure billing accuracy and conduct bill reviews with clients prior to finalizing bills
- Manage group room blocks and meeting space for assigned groups
- Identify and resolve operational challenges in collaboration with staff and customers
- Act as liaison between field salesperson and customer through all event phases
- Participate in customer site inspections and support sales process
- Deliver excellent customer service and set positive guest relations example
- Coordinate and communicate event details verbally and in writing
- Oversee customer experience from file turnover through post-event phase
- Respond to guest problems and complaints using personal judgment to enhance experience
- Conduct formal pre- and post-event meetings
- Assist sales and marketing with revenue forecasting and up-selling
- Review employee service behaviors and assist in corrective action plans
- Solicit and integrate feedback for continuous service improvement
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter