Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $79,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development
Job Description
Sheraton Fairplex Suites & Conference Center, located in Pomona, California, is part of the Sheraton Hotels & Resorts portfolio under Marriott International, a globally recognized leader in the hospitality industry. This full-service hotel and conference center offers a premier setting for business events, social gatherings, and conferences with well-appointed meeting spaces and modern amenities tailored to meet the needs of diverse clientele. Established as a place to gather and connect since 1937, Sheraton provides an inviting atmosphere that fosters collaboration, networking, and memorable experiences through thoughtful service and guest engagement.
Marriott International is committed to being an equal opportunity ... Show More
Marriott International is committed to being an equal opportunity ... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years of experience in event management or related area
- OR 2-year degree from an accredited university in related field
- Excellent communication skills
- Ability to work full time
- Based at Sheraton Fairplex Suites & Conference Center, Pomona, California
- Willingness to work weekends or evenings as required
- Strong organizational and multitasking skills
- Ability to handle customer complaints effectively
- Team player with leadership abilities
Job Qualifications
- High school diploma or GED
- 1 to 2 years of experience in event management or related professional area preferred
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with at least 1 year of event management experience
- Strong communication and interpersonal skills
- Proficient in event management software and Microsoft Office
- Ability to manage multiple projects and teams
- Customer service oriented with problem-solving skills
- Knowledge of current trends in event management and design
- Ability to lead and motivate teams
- Experience in sales support and revenue forecasting
Job Duties
- Prepares all event documentation and coordinates with sales, property departments, and customers
- Manages event logistics ensuring seamless progression and adherence to established procedures
- Greets customers and hands off to the Event Operations team for event execution
- Ensures billing accuracy and conducts bill reviews with clients
- Manages group room blocks and meeting space for average to large-sized groups
- Identifies and resolves operational challenges working with property staff and customers
- Acts as liaison between field salesperson and customer throughout all event phases
- Participates in customer site inspections and supports sales process
- Provides exceptional customer service and empowers employees to do the same
- Coordinates and communicates event details to customer and property operations
- Oversees customer experience from file turnover through post-event phase
- Follows up with customers post-event
- Responds to and handles guest problems and complaints
- Leads formal pre- and post-event meetings for assigned groups
- Facilitates various event meetings
- Assists in sales process and revenue forecasting
- Up-sells products and services
- Reviews guest satisfaction results and provides employee feedback
- Develops and implements corrective action plans
- Takes initiative to improve service performance
- Performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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