Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Marriott International is a leading global hospitality company renowned for delivering exceptional guest experiences around the world. With a broad portfolio of distinguished brands, Marriott is committed to providing outstanding service, innovation, and comfort to its guests. Among its celebrated brands is Westin, which focuses on wellness and empowering travelers to maintain their well-being on the road. Marriott embraces diversity and inclusion, promoting an environment where all associates can thrive, regardless of their backgrounds or identities. The organization is dedicated to equal employment opportunities and cultivates a workplace where culture and talent are celebrated as its greatest strengths.
The ... Show More
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Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year relevant experience
- Strong communication skills
- Ability to manage multiple tasks simultaneously
- Proficient in event coordination software or related tools
- Customer service orientation
- Ability to work collaboratively with diverse teams
- Flexibility to work during events including evenings and weekends
- Detail-oriented and organized
- Problem-solving skills
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Proven ability to manage event logistics and customer relations
- Strong communication and organizational skills
- Experience with billing and revenue forecasting
- Ability to lead team meetings and coordinate with multiple departments
- Proficient in problem-solving and developing alternative solutions
- Demonstrated customer service excellence
- Familiarity with current trends in event management and design
- Leadership experience and ability to empower team members
Job Duties
- Prepares event documentation and coordinates with sales, property departments and customers
- Ensures smooth event progression by following procedures and collaborating with employees
- Greets customers during events and transitions to Event Operations team
- Reviews and ensures billing accuracy with clients
- Manages group room blocks and meeting spaces
- Identifies and resolves operational challenges
- Acts as liaison between field salesperson and customers
- Participates in customer site inspections and assists with sales
- Solicits feedback to improve event planner experience
- Delivers excellent customer service and empowers employees
- Communicates event details to customers and operations
- Oversees customer experiences from pre- to post-event phases
- Handles guest problems and complaints
- Leads formal pre- and post-event meetings
- Assists in sales process and up-selling products and services
- Forecasts event revenue and group sleeping rooms
- Reviews guest satisfaction and provides employee feedback
- Implements corrective action plans
- Collaborates with staff to address operational challenges
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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