Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Westin Kansas City at Crown Center is a renowned hotel located in the heart of Kansas City, Missouri. It is part of Marriott International, a globally recognized hospitality company dedicated to providing exceptional guest experiences. The Westin brand is committed to wellness, empowering guests to regain control and enhance their well-being while traveling. This commitment extends to its associates, who are encouraged to embrace well-being practices and deliver outstanding service. The hotel caters to a diverse clientele, offering a blend of comfort, luxury, and wellness-focused amenities that set it apart in the hospitality industry.
The Event Manage... Show More
The Event Manage... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in event management or related area
- Or 2-year degree with at least 1 year experience
- Strong communication skills
- Ability to work full time on site
- Proficiency in coordination and documentation
- Customer service experience
- Leadership and team management capabilities
- Ability to handle billing and financial tasks
- Problem-solving skills
- Availability to attend meetings and site inspections
- Commitment to uphold company policies
- Willingness to perform additional duties as needed
Job Qualifications
- High school diploma or GED with 1-2 years of event management experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with at least 1 year of relevant experience
- Strong organizational skills
- Effective communication abilities
- Experience in customer service and event coordination
- Ability to lead and manage teams
- Proficiency in billing and financial reconciliation
- Capacity to solve operational challenges
- Knowledge of current event management trends
- Experience in sales support and revenue forecasting
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Ensure seamless progression of events by following established procedures
- Greet customers during events and hand off to the operations team
- Maintain billing accuracy and conduct final bill reviews with clients
- Manage group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges for event groups
- Lead pre- and post-event meetings to communicate group needs and feedback
- Deliver exceptional customer service and address guest complaints
- Coordinate event details verbally and in writing
- Support sales process and up-sell products and services
- Assist with revenue forecasting for group events
- Review employee performance and provide feedback
- Develop and implement corrective action plans
- Inspire continuous improvement through feedback integration
- Conduct site inspections and assist with sales as necessary
- Perform additional duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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