Events Management, Senior Associate

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $76,000.00 - $115,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plan

Job Description

JPMorgan Chase is one of the oldest and most respected financial institutions worldwide, with a rich history spanning over 200 years. The company provides innovative financial solutions to millions of consumers, small businesses, and some of the world’s most prominent corporate, institutional, and government clients through its J.P. Morgan and Chase brands. As a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, JPMorgan Chase is committed to excellence and innovation in every aspect of its business.

We are currently seeking a Senior Events Management Associate to join our team with... Show More

Job Requirements

Bachelor degree
Five plus years experience in hospitality or event planning
Strong customer service skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize
Experience managing and developing a team
Knowledge of audio-visual systems
Proficiency in Microsoft Office
Knowledge of EMS booking system
Flexibility to work in fast-paced environment
Willingness to work flexible shifts

Job Qualifications

Bachelor degree required
Five plus years experience in the hospitality industry 5-star hotels event planning and food and beverage with high touch customer service demonstrating a strong foundation in customer service and organizational skills
Excellent interpersonal and communication skills with the ability to engage with clients and colleagues professionally and warmly
Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
Highly organized with the ability to multitask and prioritize tasks effectively
Proven experience in managing and developing a team including conducting performance reviews and identifying training needs
Working knowledge of audio-visual systems
Proficiency in Microsoft Office tools and knowledge of the EMS booking system
Flexibility to thrive in a fast-paced and diverse environment
Willingness to work flexible shifts to cover conference center hours and locations

Job Duties

Oversee meetings and events collaborating with catering audio-visual and facilities teams to exceed client expectations
Provide personalized high-touch customer service by greeting clients daily and addressing their needs
Resolve day-to-day client challenges with effective solutions maintaining a positive experience
Maintain a can-do attitude delivering exceptional service and leading by example
Assist with staff coverage and support daily projects at the center
Participate in daily operations meetings and weekly reviews spot-check planning details and provide team feedback
Execute pre- and post-conference calls and meetings to ensure all event details are managed effectively

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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