Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $150,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase is one of the oldest and most prestigious financial institutions globally, known for its innovative financial solutions offered to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Operating under the J.P. Morgan and Chase brands, the company boasts a rich history spanning over 200 years, with a leadership position in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. JPMorgan Chase is committed to fostering a diverse and inclusive workforce and values the unique talents that each employee brings to the organization. The company offers competitive total rewards... Show More
Job Requirements
- Bachelor degree
- Minimum six years of experience in hospitality including event planning and food and beverage sectors
- Strong customer service and organizational skills
- Ability to manage guest experiences and expectations tactfully
- Experience managing and developing teams including performance reviews and training
- Proficiency in audio-visual systems and catering services
- Skilled in Microsoft Office and EMS booking system
- Willingness to work flexible shifts covering conference center hours and locations
Job Qualifications
- Bachelor degree
- Six plus years' experience in hospitality industry including 5-star hotels, event planning, and food and beverage
- Strong foundation in customer service and organizational skills
- Understanding of meeting planning processes and customer experience management
- Excellent interpersonal and communication skills
- Ability to manage guest experiences with tact and diplomacy
- Proven experience managing and developing local and remote teams
- Strong knowledge of audio-visual systems and catering services
- Proficiency in Microsoft Office tools
- Experience with Event Management System booking software
Job Duties
- Lead and oversee a team of conference center planners, ensuring effective coordination and execution of meetings and events
- Provide guidance, support, and mentorship to enhance team performance and cohesion
- Address and resolve daily challenges presented by the team, fostering a collaborative environment that encourages problem-solving and innovation
- Engage with senior management and line of business representatives to deliver outstanding service and maintain strong relationships
- Collaborate closely with in-house catering, technology, and operations teams for seamless service delivery
- Analyze and optimize meeting space management to maximize utilization and efficiency
- Assign meetings and events based on team members' skill level and expertise
- Conduct pre- and post-conference calls and manage Event Management System entries to ensure thorough planning and follow-up
- Perform reception desk duties including answering calls and returning emails
- Drive special projects aimed at enhancing facilities, planners, and overall client experience
- Conduct mid-year and annual performance reviews, providing feedback and identifying training opportunities
- Maintain compliance with risk and operational standards and review procedures regularly to uphold high customer service levels
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
A simple hiring platform for hospitality businesses.
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