Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $150,000.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement savings plan
Tuition Reimbursement
mental health support
Financial Coaching
Paid Time Off
backup childcare
Job Description
JPMorgan Chase is one of the oldest and most respected financial institutions globally, with a history spanning over 200 years. As a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, the company serves millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients through its J.P. Morgan and Chase brands. With a strong commitment to innovation and excellence, JPMorgan Chase offers a competitive total rewards package that includes base salary, commissions or discretionary incentive compensation where applicable, comprehensive health care coverage, retirement savings plans,... Show More
Job Requirements
- Bachelor degree
- Six plus years experience in hospitality industry (5-star hotels, event planning and food & beverage)
- Experience managing and developing a team
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Office and EMS booking system
- Ability to manage guest experiences with tact and diplomacy
- Strong knowledge of audio-visual and catering services
- Willingness to work flexible shifts
- Ability to handle escalations and last-minute requests
- Experience working in a fast-paced, client-focused environment
Job Qualifications
- Bachelor degree
- Six plus years experience in hospitality industry (5-star hotels, event planning and food & beverage) with high touch customer service
- Understand the meeting planning process and management of the customer experience
- Excellent interpersonal and communication skills
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
- Strong experience of audio-visual systems, food and beverage/catering services
- Proficiency in Microsoft Office tools and experience of the EMS booking system
- Willingness to work flexible shifts
Job Duties
- Lead and oversee a team of conference center planners, ensuring they are effectively coordinating and executing meetings and events
- Provide guidance, support, and mentorship to enhance team performance and cohesion
- Address and resolve daily challenges presented by the team, fostering a collaborative environment that encourages problem-solving and innovation
- Engage with various levels of senior management and line of business (LOB) representatives to deliver outstanding service and ensure a first-class experience for all stakeholders
- Collaborate closely with the in-house catering, technology, and operations teams to ensure seamless service delivery and address any logistical or technical needs that arise during events
- Analyze and optimize the management of meeting spaces to maximize utilization and efficiency
- Assign meetings and events to the conference center team based on skill level and expertise, ensuring that each event is handled by the most qualified team members to deliver exceptional results
- Conduct pre- and post-conference calls when applicable, capturing all relevant details in the Event Management System (EMS) to ensure thorough planning and follow-up, and perform essential reception desk duties, including answering telephone calls and promptly returning emails, to ensure smooth communication and client satisfaction
- Work on projects aimed at enhancing the facilities, planners, and overall client experience at the Conference/Client Centers
- Identify opportunities for improvement and implement changes that elevate service quality
- Conduct mid-year and annual performance reviews for staff, providing constructive feedback and setting goals to drive professional development and team success
- Identify training and development opportunities for the team, ensuring they have the skills needed to excel in their roles and meet evolving client demands
- Maintain a strong understanding of risk and compliance requirements
- Implement measures to mitigate risks and ensure compliance across all operations, and monitor and enforce compliance with established standard operating procedures to maintain a consistently high level of customer service
- Regularly review and update procedures to reflect best practices and operational improvements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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