Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,800.00 - $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Retirement Plan
Tuition Reimbursement
mental health support
Financial Coaching
Paid Time Off
backup childcare
Job Description
JPMorgan Chase, a globally recognized financial services leader with a history spanning over 200 years, is committed to delivering innovative financial solutions to millions of consumers, small businesses, and prominent corporate clients worldwide. As one of the oldest and most influential financial institutions, JPMorgan Chase operates under the renowned J.P. Morgan and Chase brands, offering a comprehensive range of services including investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. The company prides itself on fostering a diverse and inclusive workplace environment, valuing the unique talents of its global workforce as a key driver... Show More
Job Requirements
- Bachelor degree
- Four plus years of experience in the hospitality industry
- Experience in 5-star hotels or event planning
- Proven skills in food and beverage service
- Strong customer service and organizational skills
- Excellent interpersonal and communication skills
- Ability to manage guest experiences tactfully
- High level of organization and multitasking
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Knowledge of EMS booking system
- Flexibility to work in fast-paced environments
- Willingness to work flexible shifts covering conference center hours and locations
Job Qualifications
- Bachelor degree
- Four plus years of experience in hospitality industry, 5-star hotels, event planning, and food & beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to manage guest experiences and expectations with tact and diplomacy
- Highly organized with strong multitasking and prioritization abilities
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office
- Knowledge of EMS booking system
- Flexibility to thrive in fast-paced and diverse environments
- Willingness to work flexible shifts
Job Duties
- Oversee meetings and events, collaborating with catering, AV, and facilities to exceed client expectations
- Provide high-touch customer service by greeting clients daily
- Handle client challenges proactively, driving effective solutions while maintaining a positive experience
- Maintain a professional, flexible, and can-do attitude, delivering exceptional service
- Participate in daily operations meetings and weekly reviews to stay informed on upcoming events
- Execute pre- and post-conference calls or meetings thoroughly, managing all details
- Manage space issues efficiently and escalate unresolved matters as needed
- Cover reception desk functions, including answering calls, returning emails, and escorting clients
- Master the EMS to detail reservations, review requests, and generate reports
- Communicate clearly between planning team and reservation holders
- Prioritize new meeting room reservations ensuring timely processing and client updates
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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