Job Overview
Employment Type
Temporary
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Marriott International is a globally renowned hospitality company that operates a broad portfolio of hotels and related lodging facilities around the world. Known for its commitment to quality service, innovation, and diversity, Marriott continually strives to provide its guests with memorable experiences during their stay. One of its prestigious brands, the JW Marriott, represents the luxury segment of the company and is comprised of more than 100 luxury hotels located in major cities and prime resort destinations worldwide. JW Marriott emphasizes employee satisfaction, believing that happy employees lead to happy guests. The company fosters a supportive work environment where associates... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of related work experience
- ability to move, lift, transport, push, pull, and position objects that weigh 10 pounds or less without assistance
- willingness to work full time
- excellent communication skills
- ability to follow company policies and procedures
- no supervisory experience required
Job Qualifications
- High school diploma or equivalent
- at least 1 year of related work experience
- strong customer service skills
- effective communication skills
- ability to use reservation systems and technology
- sales aptitude
- professionalism and attention to detail
- ability to handle guest inquiries and resolve issues
- teamwork and interpersonal skills
- ability to maintain confidentiality and follow company policies
Job Duties
- Process all room reservations, requests, changes, and cancellations received by phone, fax, or email
- identify guest reservation needs and determine appropriate room types and availability
- explain guarantee policies, special rates, and cancellation policies to callers
- address and document special requests
- respond to questions about hotel facilities, services, and room accommodations
- use sales techniques to maximize revenue
- communicate VIP reservation information
- enter and access reservation data in the system
- resolve guest reservation issues by coordinating with appropriate personnel or departments
- oversee accuracy of room blocks and reservations
- enter group room lists and manage room blocks
- set up proper billing accounts in accordance with accounting policies
- comply with company policies and procedures
- maintain professional appearance
- maintain confidentiality and protect company assets
- greet and recognize guests following company standards
- anticipate and meet guest service needs
- assist persons with disabilities
- communicate clearly and professionally
- prepare and review accurate written documents
- answer phones using proper protocols
- cultivate and maintain positive working relationships
- support teamwork to achieve common goals
- listen and respond appropriately to employee concerns
- meet quality assurance expectations
- visually verify information accurately
- move, lift, transport, push, pull, and position objects weighing up to 10 pounds without assistance
- perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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