Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Up to $80,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Salary up to $80,000/year
Medical insurance
Dental Insurance
Vision Insurance
Company paid life insurance
short-term disability insurance
long-term disability insurance
Complimentary Meals
Learning and Development Programs
Exclusive hotel and dining rates
Paid Time Off
401K Matching
Employee assistance program
reward and recognition initiatives
Job Description
The Ned and Ned's Club represent a prestigious global collection of hotels, clubs, spas, and restaurants designed for like-minded individuals to meet, work, and enjoy exceptional experiences. Since launching The Ned in London in 2017, the company has expanded internationally with a new prestigious location in Washington DC, opening in 2025. This venue offers a unique and luxurious setting in the heart of the US capital, situated in the historic Riggs Building near the White House, providing members access to exquisite amenities spread across three floors of this iconic neoclassical style building. The Ned's Club Washington DC embodies the brand's... Show More
Job Requirements
- Previous experience in banquet or event management
- Strong leadership and team development skills
- Knowledge of banquet service styles and luxury hospitality standards
- Excellent communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexibility to work varied shifts including weekends and holidays
- Physical ability to lift up to 35 lbs
- Detail-oriented approach to event execution and follow-up
Job Qualifications
- Previous experience as a Banquet Manager, Events Manager, or Senior Events Supervisor in a hotel, private club, or upscale restaurant environment preferred
- Demonstrated ability to lead, develop, and inspire large service teams in high-volume, high-expectation environments
- Strong understanding of banquet service styles, luxury guest expectations, and operational execution
- Proven ability to balance hands-on floor leadership with strategic planning and operational oversight
- Exceptional communication and rapport-building skills
- Calm, solutions-oriented mindset with the ability to adapt quickly in live event environments
- Strong organizational skills and attention to detail, particularly around BEO execution and post-event follow-up
- Flexible availability, including days, evenings, nights, weekends, and holidays
- Physical ability to push, pull, and lift up to 35 lbs and remain on feet for extended periods
Job Duties
- Lead all front-of-house banquet operations during events, ensuring flawless execution from load-in and setup through service and breakdown
- Serve as the primary floor authority during assigned events, maintaining control of pacing, service flow, staffing deployment, and guest experience
- Ensure all events are executed precisely to BEO specifications, including room setup, timelines, menus, service style, and special requests
- Partner closely with Culinary, Beverage, and Stewarding teams to ensure food quality, timing, and presentation meet luxury standards
- Act as a visible, composed leader on the floor, anticipating challenges and resolving issues calmly and professionally in real time
- Lead, motivate, and inspire the banquet service team to consistently deliver exceptional service
- Support recruitment, onboarding, and training of banquet staff, providing real-time coaching and post-event feedback
- Serve as a primary point of contact for clients and hosts during events, building trust and rapport throughout the guest journey
- Proactively manage guest expectations and adapt service execution to ensure a memorable experience
- Take detailed post-event notes highlighting successes, challenges, and opportunities for improvement
- Assist the Head of Event Operations in managing event labor, staffing efficiency, and adherence to departmental budgets
- Participate in monthly labor and cost reviews, identifying opportunities for improvement without compromising service standards
- Support inventory awareness, equipment readiness, and proper handling of banquet assets
- Uphold all safety, sanitation, and compliance standards, ensuring a clean, safe, and professional operating environment
- Support pre-event planning meetings and walkthroughs
- Ensure accurate communication of event details to floor teams
- Participate in post-event recaps and contribute to operational strategy discussions
- Act as a trusted extension of the Head of Event Operations, capable of leading independently when required
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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