Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.20 - $24.30
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retail destination for arts and crafts enthusiasts and creative individuals throughout North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. Michaels is also home to Artistree, a premier manufacturer specializing in custom and specialty framing merchandise. The company is driven by a strong commitment to fueling the joy of creativity and celebration by providing customers with the materials and inspiration they need to express themselves artistically.
Michaels stores are well-known centers where c... Show More
Michaels stores are well-known centers where c... Show More
Job Requirements
- High school diploma or equivalent
- Retail and customer service experience required
- Experience working with children and children’s events
- Excellent people skills
- Effective communication skills including written, verbal, nonverbal, and listening
- Ability to handle job stress and interact positively with customers and coworkers
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and use ladder or similar equipment
- Willingness to work nights, weekends, and early mornings
- Ability to maintain cleanliness and safety standards
- Compliance with company policies and standard operating procedures
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons according to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards before, during, and after events
- Help customers shop and locate products including providing solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards program and private label credit cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with team members and customers
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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