Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
The Michaels Companies Inc. is a leading North American specialty retailer that focuses on the arts and crafts industry. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online through its websites Michaels.com and Michaels.ca. As the foremost destination for creative supplies, festive celebrations, and custom framing services through its subsidiary Artistree, Michaels offers a wide range of products that cater to hobbyists, artists, and families alike. The company is recognized for its dedication to inspiring creativity and providing exceptional customer experiences in an inclusive environment that values... Show More
Job Requirements
- High school diploma or equivalent
- Experience with event coordination or customer service
- Ability to stand for long periods
- Capability to lift heavy boxes and use ladders
- Excellent communication and interpersonal skills
- Ability to work nights, weekends, and early mornings
- Must comply with federal, state, and local legal requirements
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Organizational and interpersonal skills
- Creative problem-solving abilities
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients by creating fun and creative environments
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate with clients and store team members regarding events
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold company cleanliness and safety standards
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote rewards programs and credit card enrollments
- Educate customers on Voice of Customer (VOC) surveys
- Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
- Participate in truck unload, stocking, and merchandise recovery
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Maintain positive and respectful interactions
- Be cross-trained in custom framing selling and production
- Perform store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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