Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP)
Job Description
Waldorf Astoria Monarch Beach Resort & Club is an award-winning luxury resort located in Dana Point, California, renowned for its exceptional hospitality and premier event venues. The resort sits on a stunning 175-acre seaside bluff overlooking the Pacific Ocean. With over 400 beautifully appointed guest rooms and suites, it provides a remarkable destination for both leisure and business travelers. The property features 115,000 square feet of versatile indoor and outdoor meeting space, including elegant ballrooms, lush gardens, and coastal terraces that create the perfect setting for unforgettable events and weddings. Guests enjoy eight dining outlets ranging from full-service restaurants to... Show More
Job Requirements
- Minimum one year of guest contact or customer service experience
- Availability to work weekdays, weekends, and holidays
- Proficiency in use of booking and event management systems preferred
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Ability to maintain professionalism in client interactions
- Strong organizational and planning skills
- Ability to work collaboratively in a team environment
Job Qualifications
- Minimum one year guest contact or customer experience
- Knowledge of hotel property management systems such as Delphi.fdc is advantageous
- Strong communication and organizational skills
- Demonstrated ability to deliver exceptional guest experiences
- Ability to work effectively as part of a team
- Problem-solving and decision-making capabilities
- Flexibility to work various shifts including weekdays, weekends, and holidays
- Commitment to upholding hospitality values such as integrity, teamwork, leadership, and ownership
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Handle phone calls, emails and greet clients for catering and events in a professional, courteous manner
- Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits
- Create and communicate documents including BEOs, group resumes, post event reports, menus, diagrams/floor plans
- Work with affiliate groups
- Assist with clients and deliver on the client’s expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution for the client
- Ensure high quality service by communicating and assisting others to understand guest needs
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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