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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across 49 states and Canada, as well as online. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further expanding its offerings to customers who value creativity, craft, and personalized projects. Michaels prioritizes the wellbeing of its team members by providing robust benefits and fostering an inclusive, supportive work environment. As an equal opportunity employer, Michaels is committed to full... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- ability to remain standing for long periods
- ability to move throughout the store
- capability for regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves by ladder or similar equipment
- excellent communication skills
- ability to work nights, weekends, and early mornings
- ability to interact effectively with guests of all ages and co-workers
- meet federal, state, and local legal requirements
- adherence to safety and company policies
Job Qualifications
- Experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail or customer service experience
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails and completing paperwork
- adjust plans and events based on client’s feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards including setup and breakdown before and after events
- help customers shop and locate products and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and credit cards and complete enrollments
- educate customers on voice of customer survey
- assist with omni channel processes including buy online pickup in store and ship from store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact positively and respectfully with others and promote company vision and values
- cross trained in custom framing selling and production
- participate in daily store cleanliness activities.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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