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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Job Description
The Michaels Companies Inc is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels specializes in providing a wide variety of arts and crafts supplies, custom framing, and handmade goods through its MakerPlace marketplace. Michaels also owns Artistree, a manufacturer known for custom and specialty framing merchandise. As an organization that fuels the joy of creativity, Michaels is dedicated to creating a welcoming, inclusive, and innovative environment for both its customers and team members. The company is committed to offering comprehensive benefits that support... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder
- Must satisfy federal, state, and local legal requirements
- Ability to handle job stress and interact effectively with others
- Must have good communication skills
Job Qualifications
- Ability to remain standing for long periods of time
- Ability to move throughout the store
Job Duties
- Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests
- Deliver friendly customer service by helping customers shop at our store and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises
- Event Coordination
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc
- to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- execute Company policies and standards
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available
- Public retail store setting taking care of our customers
- all public areas are climate controlled
- some stock rooms may not be climate controlled
- some outdoor work if assigned to retrieve shopping carts or while unloading trucks
- Frame shop contains glass cutter and heat press
- work hours include nights, weekends, and early mornings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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