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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading retail destination specializing in arts, crafts, framing, floral, and other creative products. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with an extensive online presence at Michaels.com and Michaels.ca. As North America’s top craft specialty retailer, Michaels offers customers a wide array of creative tools and materials aimed at fueling creativity and celebration in every community. The company also owns Artistree, a manufacturer known for custom and specialty framing products, further offering customers unique, personalized crafting options.
At Michaels, the primary focus is ... Show More
At Michaels, the primary focus is ... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- retail and/or customer service experience
- ability to stand for long periods
- ability to lift heavy boxes and reach high shelves
- good communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- ability to handle job stress and maintain professionalism
- availability to work nights, weekends, and early mornings as required
- legal authorization to work in the United States
Job Qualifications
- Experience working with children and children’s events
- retail and/or customer service experience
- excellent people skills
- strong written, verbal, and nonverbal communication skills
- good listening skills
- strong organizational and interpersonal skills
- creative problem-solving abilities
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events simultaneously including children’s birthday parties and craft classes
- engage guests of all ages by creating an environment of fun and creativity
- demonstrate and instruct participants in craft project completion and perform activities such as face painting
- facilitate and implement party add-ons including goody bags and balloons to meet company standards
- communicate event details with clients and store team members
- complete administrative tasks including responding to emails, phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create and execute backup or emergency plans as necessary
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- assist customers with shopping, locating products, and providing solutions
- provide fast and friendly checkout experiences
- promote and enroll customers in rewards programs and private label credit cards
- educate customers on Voice of Customer surveys
- participate in Omni channel processes including Buy Online Pickup In Store and Ship From Store
- handle truck unload, stocking, and planogram tasks
- maintain merchandise recovery and store appearance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to all standard operating procedures and company policies
- interact respectfully and positively with customers and team members
- cross-train in custom framing sales and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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