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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Job Description
Michaels is a leading arts and crafts retail company, operating over 1,300 stores across 49 states in the U.S. and in Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the go-to destination for creativity, crafting supplies, seasonal décor, and celebration merchandise. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Through its diverse product offerings and commitment to customer satisfaction, Michaels continues to fuel the joy of creativity and celebration among its diverse clientele.
At Michaels, the work environment is designed to inspire creativity, foster community engagement, and ensur... Show More
At Michaels, the work environment is designed to inspire creativity, foster community engagement, and ensur... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or customer service preferred
- Ability to stand for long periods
- Ability to lift heavy boxes and perform physical tasks
- Effective communication skills
- Ability to remain positive and respectful in difficult situations
- Availability to work nights, weekends, and early mornings
- Must satisfy federal, state, and local legal requirements
Job Qualifications
- Energetic and enthusiastic and personality
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job
- Must have excellent people skills
- Must have experience working with children and children's events
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Must have organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
Job Duties
- Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests
- Deliver friendly customer service by helping customers shop at our store and find what they're looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises
- Event Coordination
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc
- to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- execute Company policies and standards
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available
- Public retail store setting taking care of our customers
- all public areas are climate controlled
- some stock rooms may not be climate controlled
- some outdoor work if assigned to retrieve shopping carts or while unloading trucks
- Frame shop contains glass cutter and heat press
- work hours include nights, weekends, and early mornings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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