Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee assistance program
Job Description
The Michaels Companies, Inc. is a leading North American retail chain specializing in arts and crafts supplies, custom framing, and creative celebrations. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a robust online presence through Michaels.com and Michaels.ca. This prominent retail establishment is recognized as the premier destination for everything creative, catering to hobbyists, artists, and families looking to bring their artistic visions to life. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, reinforcing its position as a comprehensive provider of crafting and framing... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children
- retail or customer service experience
- ability to stand for long periods
- ability to lift heavy boxes and use ladders
- good communication skills
- ability to work nights, weekends, and early mornings
- ability to move throughout the store
- physical capacity for bending, lifting, carrying, reaching, and stretching
- ability to maintain cleanliness and safety standards
- willingness to engage positively with team and customers
Job Qualifications
- Experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening
- organizational and interpersonal skills
- creative problem-solving abilities
- retail and/or customer service experience
- ability to handle job stress effectively
- enthusiastic and energetic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients by creating a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks such as emails and paperwork
- adjust plans based on client feedback
- create backup or emergency plans
- ensure client satisfaction
- maintain cleanliness and safety standards by setting up and cleaning before and after events
- assist customers in shopping and locating products
- provide fast and friendly checkout experiences
- promote Rewards program and credit card enrollments
- educate customers on Voice of Customer surveys
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to SOPs and company policies
- interact respectfully and positively with customers and team members
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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