Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc., headquartered in Irving, Texas, is the leading destination for creativity and celebration in North America. Operating over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca, Michaels has been a trusted brand since its founding in 1973. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further solidifying its commitment to providing customers with quality products and services that inspire creativity. Michaels is known for fostering a welcoming and inclusive environment for all customers and team members, emphasizing the joy of creativity and celebration.... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and in event coordination
- Strong communication and interpersonal skills
- Ability to stand for long periods and perform physical tasks such as lifting and carrying
- Ability to handle multiple tasks and adjust plans as needed
- Must be able to work flexible hours including nights, weekends, and early mornings
- Ability to adhere to company policies and safety standards
- Must be legally authorized to work in the United States
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards, set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Execute Company policies and standards
- Interact with others in an accepting and respectful manner
- Remain positive and respectful, even in difficult situations
- Promote commitment to the organization’s vision and values
- Project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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