Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
401(k) Plan
Job Description
The Michaels Companies Inc. is the leading destination for creative expression and celebration in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative, offering an extensive range of arts and crafts supplies, custom framing services, and unique creative experiences. Owned alongside its manufacturing arm, Artistree, which specializes in custom and specialty framing merchandise, Michaels prides itself on fostering a joyful, inclusive environment that supports creativity for all ages and skill... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- experience working with children and children’s events
- strong communication skills including written, verbal, and nonverbal communication
- good organizational skills
- ability to remain standing and move throughout the store for long periods
- capability to lift heavy boxes and use ladders safely
- ability to handle job stress and interact effectively with others
- willingness to adhere to company policies and safety standards
- ability to work nights, weekends, and early mornings
- must satisfy federal, state, and local legal requirements
- must be able to perform physical tasks such as bending, lifting, carrying, reaching, and stretching
Job Qualifications
- High school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- excellent interpersonal and communication skills
- strong organizational and creative problem-solving abilities
- ability to handle job stress effectively
- energetic and enthusiastic personality
- proficiency in multitasking and time management
- basic knowledge of arts and crafts preferred
- ability to work collaboratively in a team environment
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create and implement backup or emergency plans as necessary
- ensure client satisfaction for all scheduled events
- uphold cleanliness and safety standards before, during, and after events
- assist customers with shopping and locating products
- provide fast and friendly checkout experience
- promote and enroll customers in Rewards programs and Private Label Credit Cards
- educate customers on Voice of Customer surveys
- support omni-channel operations including BOPIS and SFS
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and store maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and Company policies
- interact positively and respectfully with customers and team members
- cross-train in Custom Framing sales and production
- participate in daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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