Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.90 - $19.70
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain in North America, operating over 1,300 stores across 49 states and Canada, with an online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the premier destination for creative and celebratory products and experiences. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further broadening its range of creative offerings. Michaels is dedicated to fostering creativity and celebrating imagination, providing customers with a comprehensive selection of products and services designed to inspire. The company... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or customer service
- ability to manage multiple tasks simultaneously
- ability to communicate clearly and effectively
- physical ability to stand for long periods, bend, lift, and carry heavy items
- ability to work nights, weekends, and early mornings
- willingness to engage with customers of all ages
- ability to follow safety and cleanliness standards
- willingness to participate in store operational tasks
- ability to work collaboratively in a team environment
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with all ages and coworkers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, and nonverbal communication as well as listening
- organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience required
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects, perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies to ensure compliance
- interact respectfully and positively with others
- cross trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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