Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies, Inc. is the leading specialty retailer of arts and crafts supplies in North America, with over 1,300 stores across 49 states and Canada, as well as a robust online presence. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity and celebration by providing a wide range of products for creative projects, events, and hobbies. As a company, Michaels aims to inspire and enable people of all ages to celebrate creativity and express themselves. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, which complements their... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or customer service preferred
- Ability to stand for long periods
- Ability to lift heavy boxes and access high shelves
- Effective communication skills
- Ability to interact positively and respectfully with customers and team members
- Willingness to work flexible hours including nights, weekends, and early mornings
- Ability to perform physical tasks such as bending, carrying, reaching, and stretching
- Must satisfy federal, state, and local legal requirements
- Must be able to engage in the interactive process for reasonable accommodation as needed
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others including guests and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, and listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails and making phone calls
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans as needed
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on rewards and credit card programs
- Educate customers on Voice of Customer survey
- Assist with omnichannel processes including BOPIS and SFS
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact respectfully with others and act as a role model
- Cross-trained in custom framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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