Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
The Michaels Companies Inc. is a premier destination for arts and crafts enthusiasts across North America, renowned for its extensive range of creative products. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores throughout 49 states and Canada, serving countless customers both in physical locations and online through Michaels.com and Michaels.ca. The company also encompasses Artistree, a specialized manufacturer of custom and specialty framing merchandise, enhancing Michaels' position as the leading supplier for all things creative. Committed to fostering a culture of creativity, innovation, inclusivity, and collaboration, Michaels prioritizes the wellbeing and professional growth of its... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- excellent communication skills
- strong organizational skills
- ability to stand for long periods
- ability to lift heavy objects
- ability to work flexible hours including nights, weekends, and early mornings
- ability to follow Standard Operating Procedures and safety guidelines
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client’s feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold the company’s cleanliness and safety standards
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customer on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company programs ensuring compliance
- interact positively and respectfully with others
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: