Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive workplace environment
Job Description
Michaels is a leading arts and crafts retailer in North America, renowned for providing a diverse selection of creative products and DIY project materials. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the US and Canada, along with a robust online presence through Michaels.com and Michaels.ca. As a brand, Michaels is dedicated to fueling creativity and celebrations among its customers by offering everything needed to bring their artistic visions to life. This includes craft supplies, framing services, seasonal décor, and event planning resources. Michaels also owns Artistree, a manufacturer specializing in... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- lifting heavy boxes and accessing high shelves safely
- flexibility to work nights, weekends, and early mornings
- federal, state, and local legal requirements of the job
- willingness to engage in the interactive process for reasonable accommodations if needed
Job Qualifications
- Experience working with children and children’s events
- retail or customer service experience
- excellent people skills
- ability to handle job stress and interact effectively with guests and co-workers
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- ability to engage customers and create fun environments
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold and maintain company cleanliness and safety standards including setup and cleanup before and after events
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies for compliance
- interact respectfully and positively with others
- cross train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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