Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retail enterprise dedicated to fueling the joy of creativity and celebration across North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states and Canada, alongside a comprehensive online presence through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, reinforcing its position as the best destination for all things creative. Michaels prides itself on fostering a vibrant and inclusive environment for both its customers and team members, championing diversity and equal opportunity. As a prominent name in... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Retail and customer service experience
- Excellent communication skills
- Strong organizational and interpersonal skills
- Ability to stand for long periods and perform physical tasks
- Ability to work nights, weekends, and early mornings
- Effective stress management and positive interaction skills
- Must satisfy federal, state, and local legal job requirements
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children's events
- Retail and customer service experience
- Excellent people skills
- Strong communication skills including written, verbal, and listening
- Organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, phone calls, and paperwork
- Adjust plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction and uphold cleanliness and safety before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards programs and Private Label Credit Cards
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, planogram, and merchandise recovery
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness tasks
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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