Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain in North America, renowned for fostering creativity and celebration through an extensive range of crafting materials and tools. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the USA and Canada, with a strong online presence available at Michaels.com and Michaels.ca. The company is dedicated to being the ultimate destination for all things creative, offering a wide variety of high-quality products along with inspiring classes and events to engage customers of all ages. Michaels also owns Artistree, a manufacturer specializing... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Strong communication skills
- Ability to handle job stress and interact effectively with diverse groups
- Ability to work flexible hours including nights and weekends
- Ability to stand for long periods and perform physical work including lifting
- Willingness to uphold company policies and safety standards
- Must satisfy federal, state, and local legal requirements for employment
Job Qualifications
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal
- Organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients by creating a fun and creative environment
- Demonstrate and instruct in craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create and implement backup or emergency plans
- Ensure client satisfaction for all scheduled events
- Uphold cleanliness and safety standards before, during, and after events
- Assist customers with shopping and locating products
- Provide fast and friendly checkout experiences
- Promote and enroll customers in Rewards programs and Private Label Credit Cards
- Educate customers on Voice of Customer surveys
- Support omnichannel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and store maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact respectfully and positively with customers and colleagues
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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