Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a leading specialty retailer of arts, crafts, framing, floral, wall décor, and merchandise for makers and do-it-yourself home decorators. Since its founding in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in North America and Canada, both through physical locations and online platforms Michaels.com and Michaels.ca. Michaels not only serves as a top destination for creative products and inspiration but also offers their own manufacturing through Artistree, specializing in custom and specialty framing merchandise. This well-established company is dedicated to fostering creativity and celebration, offering a rich variety of... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- strong communication skills
- ability to work a flexible schedule including nights, weekends, and early mornings
- physical ability to stand for long periods and lift heavy items
- ability to perform store operational duties including stocking and unloading trucks
- capability to interact positively and respectfully with customers and team members
- willingness to learn and cross-train in store functions
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests of all ages and coworkers
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening skills
- strong organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup and emergency plans as necessary
- ensure client satisfaction for all scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop and locate products providing solutions
- provide fast and friendly checkout experiences
- promote Rewards program and private label credit card enrollments
- educate customers about Voice of Customer survey
- assist with omnichannel processes including BOPIS and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- perform merchandise recovery and maintenance
- execute Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with guests and coworkers promoting organizational values
- cross-train in custom framing selling and production
- participate in daily store cleanliness tasks including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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