Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies, Inc. is a leading specialty retailer in North America, dedicated to fueling the joy of creativity and celebration. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada. Michaels is the destination for arts and crafts supplies, framing, floral, home décor, and seasonal merchandise, serving millions of customers every year. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, reinforcing its commitment to providing quality products and crafting solutions. Michaels is recognized for fostering a welcoming environment for both customers and team members, emphasizing creativity,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in retail or event coordination preferred
- Ability to stand for long periods
- Ability to lift and carry heavy boxes
- Good communication skills
- Ability to interact positively with customers and team members
- Basic computer skills for administrative tasks
- Willingness to work nights, weekends, and early mornings
- Ability to follow company policies and safety standards
Job Qualifications
- Experience working with children and children's events
- Retail and customer service experience
- Excellent communication skills including written, verbal, and nonverbal
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
- Demonstrated ability to engage diverse age groups
- Knowledge of craft projects and party facilitation
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients of all ages in a creative and fun environment
- Demonstrate and instruct craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Create and implement backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards by setting up and breaking down events
- Assist customers with shopping and product location
- Provide fast and friendly checkout experience
- Promote and enroll customers in rewards and credit card programs
- Educate customers about Voice of Customer surveys
- Support omni-channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform store inventory optimization and advertising set duties
- Support shrink and safety programs
- Adhere to company policies, procedures, and legal requirements
- Interact respectfully and positively with customers and team members
- Cross-trained in custom framing sales and production
- Participate in daily store cleanliness and maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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