Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedules
Job Description
The Michaels Companies Inc. is a leading North American arts and crafts retailer with over 1,300 stores operating across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has become the ultimate destination for creative individuals and families seeking supplies and inspiration for all kinds of craft projects. The company not only offers an extensive variety of art materials, framing merchandise, framing services, seasonal décor, and specialty products but also fosters a vibrant in-store environment that encourages creativity and community engagement. Michaels is deeply committed to customer service and supporting team members with robust benefits and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Ability to stand for long periods and move throughout the store
- Ability to lift heavy boxes and access high shelves safely
- Ability to communicate effectively both verbally and nonverbally
- Ability to perform administrative tasks such as using email and phone
- Availability to work nights, weekends, and early mornings
- Ability to maintain cleanliness and safety standards
- Willingness to cross train in framing skills
Job Qualifications
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with diverse customers and coworkers
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages creating a fun and creative environment
- Demonstrate and instruct craft project completion and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and develop backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop and locate products providing solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards programs and private label credit cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unloading, stocking, planogram processes, merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact respectfully with customers and team members and promote company values
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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